Applying and eligibility

Contact your local authority or Strathclyde Partnership for Transport (SPT) to apply for your National Entitlement Card.

Applying for free bus travel with the National Entitlement Card

To apply for your National Entitlement Card you'll need:

  • A completed application form
  • A recent photograph
  • Proof of age or disability
  • Proof of your current address

Depending on where you live, you can collect an application form from your local authority or SPT travel centre.

Your local contact for application forms and all other enquiries

Over 60s eligibility

To get a National Entitlement Card you must be:

  • Aged 60+ and,
  • Resident in Scotland

Apply for your card through your local authority or SPT travel centre.

Disabled people eligibility

If you're a resident in Scotland, aged 5 or over and meet one of the following criteria, you're entitled to free bus travel with the National Entitlement Card:

You receive the Disability Living Allowance under the higher rate of mobility or higher/middle rate of care. Include a DBD384 letter from the Department of Work and Pensions, dated within the last year, in your application.

You receive the standard or enhanced rate of Personal Independence Payment. Include the award letter (dated within the last year) from the Department of Work and pensions in your application.   

You receive Attendance Allowance. Include a letter from the Department of Work and Pensions, dated within the last year, in your application.

You live in a care/residential home or hospital and are eligible for the higher or middle rate of the care component of Disability Living Allowance, or Personal Independence Payment or Attendance Allowance.

You are a Blue Badge holder. Take your Blue Badge, latest V11 vehicle licensing reminder from DVLA or DLA404 from the Department of Work and Pensions when you apply for your card.

You are profoundly or severely deaf. Take along a letter from your Audiologist, Hospital Consultant or Registered Society for the Deaf when you apply. The letter must show that you have bilateral hearing loss greater than or equal to 70dBHLs averaged over 1, 2 and 4KHz. If you have been deaf since birth, a letter from your GP is fine too.

You have a visual impairment. Bring your registration certificate that confirms you are blind or partially sighted when you apply for your card. A letter from the RNIB or other registered society is also acceptable.

You have been told not to drive based on medical grounds. Take the DVLA confirmation letter as evidence when you apply. If you have epilepsy the NCT003 certificate is acceptable too. Collect the certificate from your local authority and ask your Hospital Consultant, GP or Epilepsy Specialist Nurse to sign.

You have a mental illness, learning difficulty or personality disorder that is recognised under the Mental Health (Care and Treatment) (Scotland) Act 2003 and has lasted for more than a year. You must need to travel to health or social care appointments as part of treatment activities, care or a rehabilitation programme. Your ability to travel must also be impaired. Collect an NCT002 certificate from your local authority and ask one of the qualified medical professionals listed on the form to complete it.

You have a terminal illness. Take your award notice that shows you receive higher or middle rate of Disability Living Allowance or Attendance Allowance when you apply. A DS1500 report, hospice admittance letter or confirmation that you are registered on a Scottish hospice register is also acceptable.

You have a progressive degenerative condition. Conditions such as Parkinson's Disease that impede your mobility entitle you to free bus travel. Ask your hospital consultant to provide a letter confirming that your condition is considered ‘progressive degenerative' and that it severely impedes your moility and ability to carry out day to day activites. This wording should appear on any documentary evidence.

You have lost one or more limbs. If you have lost one or both legs, both arms or an arm and a leg you are entitled to free bus travel. Request a letter from your prosthetic clinic/centre, physiotherapist or rehabilitation centre for your application.

You are an injured veteran with mobility problems. You will qualify if you have received a lump sum benefit under the Armed Forces and Compensation Scheme within tariff levels 1 - 8 (inclusive) and the Secretary of State certifies that you have a permanent and substantial disability which causes inability to walk or very considerable difficulty in walking. You will need to produce a certification letter from the Service Personnel and Veterans Agency.

You will also qualify under the same criteria if your injuries do not hinder your mobility but the injury can be cross referenced to the descriptors within the AFCS Injuries Table as detailed.

If you receive a War Pensioner Mobility Supplement you are also eligible. Please provide a letter from the Veterans Agency or Ministry of Defence in your application.

Evidence letters

If you Receive Attendance Allowance, Personal Independence Payment, Living Allowance under the higher rate of mobility or higher/middle rate of care, live in a care or residential home or hospital, or are a blue badge holder you'll need a letter to confirm your elegibility. For details on getting your letter, please contact the Disability benefits helpline.

Companion entitlement

If you need a companion to help you use public transport your National Entitlement Card will allow them to travel for free too.

Apply for companion entitlement