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ScotRail station performance

Period 11 2023/24

No.	Station Service	Inventory	Passes During Period	Failures During Period	End of Period Passes	End of period Fails	Service Level During Period	End of Period Service Level	Original Score	Revised Score
1	Station Platform Seats	663	636	27	643	20	96	97	5	5
2	Station Shelters & Waiting Areas	930	872	58	891	39	94	96	5	5
3	Station Toilets	83	78	5	79	4	94	95	5	5
4	Station Posters	640	595	45	616	24	93	96	3	5
5	Station Clocks	305	292	13	304	1	96	100	5	5
6	Station WiFi	63	63	0	63	0	100	100	5	5
7	Station Car Parks & Cycle Facilities	532	512	20	519	13	96	98	5	5
8	Station Landscaping, Vegetation & Boundaries	663	650	13	654	9	98	99	5	5
9	Station Graffiti	695	647	48	688	7	93	99	5	5
10	Station Litter, Contamination & Winterisation	695	628	67	679	16	90	98	3	5
11	Station Lights	1127	944	201	1029	98	82	91	3	5
12a	Station CCTV	4514	3953	752	4302	212	84	95	1	4
12b	Control Centre CCTV	7638	7501	153	7517	121	98	98	5	5
13	Station Help/Information Points	591	562	29	584	7	95	99	3	5
14	Station Staff	141	125	16	125	16	89	89	1	1
15	Station Information	698	606	92	651	47	87	93	1	3
16	Customer Information Systems	1679	1639	40	1660	19	98	99	5	5
17a	Public Announcement	135	131	4	133	2	97	99	5	5
17b	Local Announcement	272	258	19	268	4	93	99	3	5
18	Passenger Accessibility at Station	766	729	37	744	22	95	97	4	5
19	Ticket Offices	141	122	19	122	19	87	87	1	1
20	Ticket Validation at Key Stations	19	17	2	18	1	89	95	2	4
21	Ticket Vending Machines	308	296	12	305	3	96	99	4	5
22	SMARTcard Reader	623	600	23	616	7	96	99	5	5

ScotRail train performance

Period 11 2023/24

No.	Rolling Stock Service Schedule	Inventory	Passes During Period	Failures During Period	End of Period Passes	End of period Fails	Service Level During Period	End of Period Service Level	Original Score	Revised Score
23	Train Seats, Tables, Racks, Cycle & Other Facilities	180	178	2	179	1	99	99	5	5
24	Power Sockets	180	157	23	169	11	87	94	3	5
25	Train Weather & Wind Proofing	180	180	0	180	0	100	100	5	5
26	Train Heating/Ventilation	180	171	9	179	1	95	99	3	5
27	Train Doors	180	154	26	172	8	86	96	1	5
28	Train Toilets	23	20	3	21	2	87	91	3	5
29	Train WiFi	180	180	0	180	0	100	100	5	5
30	On Train Refreshment & Food Facilities	0	0	0	0	0	0	0	0	0
31	Train Graffiti	180	174	6	177	3	97	98	4	5
32	Train Litter & Cleanliness	180	168	12	171	9	93	95	2	3
33	Train Lighting	180	180	0	180	0	100	100	5	5
34	On Train CCTV	266	266	0	266	0	100	100	5	5
35	Train Staff & Customer Care	102	100	2	100	2	98	98	5	5
36	Train Posters	2351	2107	244	2167	184	90	92	2	3
37	Seat Reservation System	3	3	0	3	0	100	100	5	5
38	Passenger Information Screens	866	850	16	850	16	98	98	5	5
39	On Train Public Address	180	174	6	176	4	97	98	5	5
40	Passenger Accessibility on Trains	282	257	25	271	11	91	96	2	5
41	Ticket Inspection on Trains	102	100	2	100	2	98	98	5	5

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