First ScotRail is a train operating company that serves the
Scottish rail network. They started delivering services under the new
Rail Franchise on 17 October 2004.
The Scottish rail
network is geographically small but it's extremely busy for its
respective size. In 2004-05 the total number of First ScotRail
passenger journeys originating in Scotland was 68.7 million. That's 10%
more than the previous year and 40% more than ten years earlier.
First
ScotRail are committed to delivering a £40 million programme of
improvements for customers across Scotland over the seven year life of
the franchise.
Half of the £40 million improvement package will be spent on improvements to stations, in particular enhancing facilities at -
- Stirling
- Aberdeen
- Glasgow Queen Street
- Edinburgh Haymarket
To improve information and promote passenger safety and security, £5.4 million will be spent on the installation of -
- Customer information systems
- CCTV
- Help points
- Public address systems
In
addition, there will be significant investment to improve the train
fleet, with £7 million to be spent on reliability improvements.
A great many
achievements have already been made since the new franchise started.
