SQUIRE performance report - Period 10 2022/23 - ScotRail

ScotRail station performance

ScotRail station performance - Period 10 2022/23
No.	Station Service	Inventory	Pass	Fail	Ceiling	Bench mark	Floor	Actual Service Level	Score
1	Ticket Office	130	126	4	100	98	91	97	2
2	Station Shelters	922	835	87	100	90	85	91	3
3	Station Seats	657	634	23	100	95	85	96	3
4	Station Lights	670	535	135	100	78	65	80	3
5a	Station CCTV and Security	6470	6150	320	100	95	84	95	3
5b	Control Centre CCTV and Security	6795	6507	288	100	95	84	96	3
6	Station Graffiti	353	324	29	100	90	85	92	3
7	Litter and Contamination	689	604	85	100	85	80	88	3
8	Station Timetables and Information	352	327	25	100	95	92	93	2
9	Station Clocks	284	272	12	100	94	90	96	3
10	Station Posters	631	550	81	100	85	75	87	3
11a	Public Announcement	282	266	16	100	95	90	94	2
11b	CIS	346	322	24	100	95	90	93	2
12	Station Toilets	170	113	57	100	90	85	66	1
13	Car Parks and Taxi Ranks	528	505	23	100	95	85	96	3
14	Access Ramps and Stairs	420	408	12	100	95	90	97	3
15	Landscaping and Vegetation	336	321	15	100	90	85	96	3
16a	Wi-fi	62	62	0	100	95	85	100	3
16b	Smartcard	324	310	14	100	96	80	96	3
16c	Help Point	356	326	30	100	92	80	92	3
16d	Station Electronic Gates	17	12	5	100	90	85	71	1
16e	TVM	210	187	23	100	96	80	89	2
17	Station Staff	130	125	5	100	95	92	96	3

ScotRail train performance - Period 10 2022/23
No.	Rolling Stock Service	Inspections	Pass	Fail	Ceiling	Bench mark	Floor	Actual Service Level	Score
18	Train Weather and Wind proofing	167	167	0	100	98	95	100	3
19	Train Seats, Racks and other Passenger Facilities	167	154	13	100	88	78	92	3
20	Train Lighting	167	163	4	100	95	80	98	3
21	Train Toilets	81	50	31	100	90	85	62	1
22	Train Graffiti	167	161	6	100	98	94	96	2
23	Train Cleanliness	167	164	3	100	96	92	98	3
24	Destination Boards & Passenger Information Displays	167	153	14	100	93	85	92	2
25	Train Heating/Ventilation	167	167	0	100	99	95	100	3
26	Train Posters/On - Train Information	167	145	22	100	92	88	87	1
27	Public Address	167	156	11	100	93	85	93	3
28	Train Doors	167	164	3	100	95	90	98	3
29	On - train CCTV	241	210	31	100	95	84	87	2
30	Seat Reservation System	0	0	0	100	95	90	-	-
31	On - Train Refreshment and Food Facilities	1	1	0	100	95	90	100	3
32	WiFi on Train	51	51	0	100	97	95	100	3
33	Train staff and Customer Care	54	51	3	100	96	93	94	2
34	Ticket Inspection on Trains	54	51	3	100	96	93	94	2

Published Date 8 Jan 2023 Type

Mode of transport

Topic