SQUIRE performance report - Period 11 2022/23 - ScotRail

ScotRail station performance

ScotRail station performance - Period 11 2022/23
No.	Station Service	Inventory	Pass	Fail	Ceiling	Bench mark	Floor	Actual Service Level	Score
1	Ticket Office	129	126	3	100	98	91	98	3
2	Station Shelters	921	836	85	100	90	85	91	3
3	Station Seats	663	646	17	100	95	85	97	3
4	Station Lights	676	527	149	100	78	65	78	3
5a	Station CCTV and Security	6653	6361	292	100	95	84	96	3
5b	Control Centre CCTV and Security	6750	6522	228	100	95	84	97	3
6	Station Graffiti	358	318	40	100	90	85	89	2
7	Litter and Contamination	697	635	62	100	85	80	91	3
8	Station Timetables and Information	358	330	28	100	95	92	92	2
9	Station Clocks	282	276	6	100	94	90	98	3
10	Station Posters	641	557	84	100	85	75	87	3
11a	Public Announcement	286	277	9	100	95	90	97	3
11b	CIS	346	318	28	100	95	90	92	2
12	Station Toilets	161	138	23	100	90	85	86	2
13	Car Parks and Taxi Ranks	528	503	25	100	95	85	95	3
14	Access Ramps and Stairs	420	416	4	100	95	90	99	3
15	Landscaping and Vegetation	341	325	16	100	90	85	95	3
16a	Wi-fi	62	62	0	100	95	85	100	3
16b	Smartcard	329	306	23	100	96	80	93	2
16c	Help Point	356	321	35	100	92	80	90	2
16d	Station Electronic Gates	17	12	5	100	90	85	71	1
16e	TVM	211	183	28	100	96	80	87	2
17	Station Staff	129	125	4	100	95	92	97	3

ScotRail train performance - Period 11 2022/23
No.	Rolling Stock Service	Inspections	Pass	Fail	Ceiling	Bench mark	Floor	Actual Service Level	Score
18	Train Weather and Wind proofing	305	304	1	100	98	95	100	3
19	Train Seats, Racks and other Passenger Facilities	306	276	30	100	88	78	90	3
20	Train Lighting	305	303	2	100	95	80	99	3
21	Train Toilets	155	95	60	100	90	85	61	1
22	Train Graffiti	305	300	5	100	98	94	98	3
23	Train Cleanliness	305	302	3	100	96	92	99	3
24	Destination Boards & Passenger Information Displays	305	285	20	100	93	85	93	3
25	Train Heating/Ventilation	305	303	2	100	99	95	99	3
26	Train Posters/On - Train Information	305	267	38	100	92	88	88	2
27	Public Address	305	290	15	100	93	85	95	3
28	Train Doors	306	286	20	100	95	90	93	2
29	On - train CCTV	258	223	35	100	95	84	86	2
30	Seat Reservation System	4	4	0	100	95	90	100	3
31	On - Train Refreshment and Food Facilities	8	4	4	100	95	90	50	1
32	WiFi on Train	95	95	0	100	97	95	100	3
33	Train staff and Customer Care	98	96	2	100	96	93	98	3
34	Ticket Inspection on Trains	98	96	2	100	96	93	98	3

Published Date 5 Feb 2023 Type

Mode of transport

Topic