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ScotRail station performance - Period 2 2023/24

No.	Station Service	Inventory	Passes During Period	Failures During Period	End of Period Passes	End of period Fails	Service Level During Period	End of Period Service Level	Original Score	Revised Score
1	Station Platform Seats	665	642	23	650	15	97	98	5	5
2	Station Shelters & Waiting Areas	923	819	104	857	66	89	93	4	5
3	Station Toilets	79	63	16	70	9	80	89	1	4
4	Station Posters	641	593	48	617	24	93	96	3	5
5	Station Clocks	313	296	17	305	8	95	97	4	5
6	Station WiFi	63	63	0	63	0	100	100	5	5
7	Station Car Parks & Cycle Facilities	534	499	35	502	32	93	94	3	4
8	Station Landscaping, Vegetation & Boundaries	342	317	25	325	17	93	95	4	5
9	Station Graffiti	697	625	72	688	9	90	99	5	5
10	Station Litter, Contamination & Winterisation	696	588	108	666	30	84	96	1	5
11	Station Lights	1132	939	193	1037	95	83	92	4	5
12a	Station CCTV	4188	3544	644	3814	374	85	91	1	3
12b	Control Centre CCTV	7004	6934	70	6952	52	99	99	5	5
13	Station Help/Information Points	593	547	46	567	26	92	96	2	4
14	Station Staff	135	112	23	123	12	83	91	1	1
15	Station Information	692	639	53	664	28	92	96	3	5
16	Customer Information Systems	1691	1663	28	1677	14	98	99	5	5
17a	Public Announcement	143	135	8	141	2	94	99	4	5
17b	Local Announcement	273	248	25	262	11	91	96	2	5
18	Passenger Accessibility at Station	695	672	23	683	12	97	98	5	5
19	Ticket Offices	135	112	23	122	13	83	90	1	1
20	Ticket Validation at Key Stations	20	16	4	17	3	80	85	1	1
21	Ticket Vending Machines	297	266	31	275	22	90	93	1	2
22	SMARTcard Reader	622	609	13	613	9	98	99	5	5

ScotRail train performance- Period 2 2023/24

No.	Rolling Stock Service Schedule	Inventory	Passes During Period	Failures During Period	End of Period Passes	End of period Fails	Service Level During Period	End of Period Service Level	Original Score	Revised Score
23	Train Seats, Tables, Racks, Cycle & Other Facilities	439	429	10	433	6	98	99	5	5
24	Power Sockets	429	398	31	403	26	93	94	5	5
25	Train Weather & Wind Proofing	439	438	1	439	0	100	100	5	5
26	Train Heating/Ventilation	439	439	0	439	0	100	100	5	5
27	Train Doors	439	394	45	402	37	90	92	2	3
28	Train Toilets	85	73	12	77	8	86	91	3	5
29	Train WiFi	439	437	2	438	1	100	100	5	5
30	On Train Refreshment & Food Facilities	13	13	0	13	0	100	100	5	5
31	Train Graffiti	439	433	6	439	0	99	100	5	5
32	Train Litter & Cleanliness	439	425	14	430	9	97	98	4	5
33	Train Lighting	439	435	4	437	2	99	100	5	5
34	On Train CCTV	284	265	19	265	19	93	93	3	3
35	Train Staff & Customer Care	159	149	10	149	10	94	94	4	4
36	Train Posters	1756	1722	34	1733	23	98	99	5	5
37	Seat Reservation System	13	13	0	13	0	100	100	5	5
38	Passenger Information Screens	439	409	30	411	28	93	94	4	5
39	On Train Public Address	439	419	20	419	20	95	95	5	5
40	Passenger Accessibility on Trains	439	394	45	412	27	90	94	2	4
41	Ticket Inspection on Trains	159	156	3	156	3	98	98	5	5

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