SQUIRE performance report - Period 8 2022/23 - ScotRail

ScotRail station performance

ScotRail station performance - Period 8 2022/23
No.	Station Service	Inventory	Pass	Fail	Ceiling	Bench mark	Floor	Actual Service Level	Score
1	Ticket Office	136	123	13	100	98	91	90	1
2	Station Shelters	927	825	102	100	90	85	89	2
3	Station Seats	662	620	42	100	95	85	94	2
4	Station Lights	688	511	177	100	78	65	74	2
5a	Station CCTV and Security	129	83	46	100	90	80	64	1
5b	Control Centre CCTV and Security	278	219	59	100	90	80	79	1
6	Station Graffiti	358	292	66	100	90	85	82	1
7	Litter and Contamination	697	610	87	100	85	80	88	3
8	Station Timetables and Information	358	316	42	100	95	92	88	1
9	Station Clocks	294	277	17	100	94	90	94	3
10	Station Posters	639	522	117	100	85	75	82	2
11a	Public Announcement	283	267	16	100	95	90	94	2
11b	CIS	346	307	39	100	95	90	89	1
12	Station Toilets	164	138	26	100	90	85	84	1
13	Car Parks and Taxi Ranks	529	500	29	100	95	85	95	3
14	Access Ramps and Stairs	421	420	1	100	95	90	100	3
15	Landscaping and Vegetation	342	324	18	100	90	85	95	3
16a	Wi-fi	62	62	0	100	95	85	100	3
16b	Smartcard	329	309	20	100	96	80	94	2
16c	Help Point	356	317	39	100	92	80	89	2
16d	Station Electronic Gates	17	11	6	100	90	85	65	1
16e	TVM	211	187	24	100	96	80	89	2
17	Station Staff	132	118	14	100	95	92	89	1

ScotRail train performance - Period 8 2022/23
No.	Rolling Stock Service	Inspections	Pass	Fail	Ceiling	Bench mark	Floor	Actual Service Level	Score
18	Train Weather and Wind proofing	455	454	1	100	98	95	100	3
19	Train Seats, Racks and other Passenger Facilities	455	417	38	100	88	78	92	3
20	Train Lighting	455	443	12	100	95	80	97	3
21	Train Toilets	215	140	75	100	90	85	65	1
22	Train Graffiti	455	444	11	100	98	94	98	3
23	Train Cleanliness	455	439	16	100	96	92	96	3
24	Destination Boards & Passenger Information Displays	455	411	44	100	93	85	90	2
25	Train Heating/Ventilation	455	455	0	100	99	95	100	3
26	Train Posters/On - Train Information	455	394	61	100	92	88	87	1
27	Public Address	455	426	29	100	93	85	94	3
28	Train Doors	455	417	38	100	95	90	92	2
29	On - train CCTV	32	24	8	100	90	80	75	1
30	Seat Reservation System	5	4	1	100	95	90	80	1
31	On - Train Refreshment and Food Facilities	6	3	3	100	95	90	50	1
32	WiFi on Train	149	149	0	100	97	95	100	3
33	Train staff and Customer Care	153	137	16	100	96	93	90	1
34	Ticket Inspection on Trains	153	136	17	100	96	93	89	1

Published Date 13 Nov 2022 Type

Mode of transport

Topic