Full results

ScotRail station performance

No.	Station Service	Inventory	Passes During Period	Failures During Period	End of Period Passes	End of period Fails	Service Level During Period	End of Period Service Level	Original Score	Revised Score
1	Station Platform Seats	668	634	34	648	20	95	97	4	5
2	Station Shelters & Waiting Areas	933	876	57	899	34	94	96	5	5
3a	Station Toilets	83	75	8	80	3	90	96	4	5
3b	Accessible Toilets	78	58	20	64	14	74	82	1	1
4	Station Posters	642	614	28	624	18	96	97	5	5
5	Station Clocks	297	289	15	295	2	95	99	4	5
6	Station WiFi	65	65	0	65	0	100	100	5	5
7	Station Car Parks & Cycle Facilities	534	511	23	517	17	96	97	5	5
8	Station Landscaping, Vegetation & Boundaries	666	631	35	646	20	95	97	4	5
9	Station Graffiti	697	654	43	691	6	94	99	5	5
10	Station Litter, Contamination & Winterisation	696	554	142	657	39	80	94	1	5
11	Station Lights	1080	956	190	1037	43	83	96	3	5
12a	Station CCTV	4424	4026	695	4358	66	85	99	1	5
12b	Control Center CCTV	7745	7648	97	7720	25	99	100	5	5
13	Station Help/Information Points	595	573	22	592	3	96	99	4	5
14	Station Staff	141	116	25	116	25	82	82	1	1
15	Station Information	698	627	71	676	22	90	97	2	5
16	Customer Information Systems	1689	1645	44	1659	30	97	98	5	5
17a	Public/LLPA Announcement	135	128	7	135	0	95	100	4	5
17b	Local PA Announcement	265	253	26	263	2	91	99	2	5
18	Passenger Accessibility at Station	692	674	18	686	6	97	99	5	5
19	Ticket Offices	140	113	27	113	27	81	81	1	1
20	Ticket Valdication at Key Stations	19	15	4	19	0	79	100	1	5
21	Ticket Vending Machines	307	295	12	301	6	96	98	4	5
22	SMARTcard Reader	625	612	13	621	4	98	99	5	5

No.	Rolling Stock Service Schedule	Inventory	Passes During Period	Failures During Period	End of Period Passes	End of period Fails	Service Level During Period	End of Period Service Level	Original Score	Revised Score
23	Train Seats, Tables, Racks, Cycle & Other Facilities	608	600	8	603	5	99	99	5	5
24	Power Sockets	1216	1184	32	1202	14	97	99	5	5
25	Train Weather & Wind Proofing	608	608	0	608	0	100	100	5	5
26	Train Heating/Ventilation	608	598	10	599	9	98	99	5	5
27	Train Doors	1216	1144	72	1158	58	94	95	4	4
28a	Train Toilets	85	75	10	82	3	88	96	3	5
28b	Train Accessible Toilets	204	144	60	190	14	71	93	1	4
29	Train WiFi	608	608	0	608	0	100	100	5	5
30	On Train Refreshment & Food Facilities	15	13	2	13	2	87	87	3	3
31	Train Graffiti	608	600	8	602	6	99	99	5	5
32	Train Litter & Cleanliness	608	596	12	600	8	98	99	5	5
33	Train Lighting	608	604	4	605	3	99	100	5	5
34	On Train CCTV	453	418	35	450	3	92	99	3	5
35	Train Staff & Customer Care	204	198	6	198	6	97	97	3	3
36	Train Posters	4907	4893	14	4901	6	100	100	5	5
37	Train Information	4907	4879	28	4892	15	99	100	5	5
38	Seat Reservation System	13	13	0	13	0	100	100	5	5
39	Passenger Information Screens	1780	1502	278	1568	212	84	88	1	3
40	On Train Public Address	608	597	11	598	10	98	98	5	5
41	Passenger Accessibility on Trains	608	603	5	608	0	99	100	5	5
42	Ticket Inspection on Trains	204	195	9	202	2	96	99	4	5