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ScotRail station performance

Period nine 2023/24

No.	Station Service	Inventory	Passes During Period	Failures During Period	End of Period Passes	End of period Fails	Service Level During Period	End of Period Service Level	Original Score	Revised Score
1	Station Platform Seats	662	629	33	631	31	95	95	4	4
2	Station Shelters & Waiting Areas	930	829	101	871	59	89	94	4	5
3	Station Toilets	83	66	17	68	15	80	82	1	1
4	Station Posters	639	599	40	616	23	94	96	4	5
5	Station Clocks	305	292	13	300	5	96	98	5	5
6	Station WiFi	63	62	1	63	0	98	100	5	5
7	Station Car Parks & Cycle Facilities	531	506	25	515	16	95	97	4	5
8	Station Landscaping, Vegetation & Boundaries	662	648	14	655	7	98	99	5	5
9	Station Graffiti	694	636	58	685	9	92	99	5	5
10	Station Litter, Contamination & Winterisation	694	625	69	674	20	90	97	3	5
11	Station Lights	1095	943	200	1032	63	83	94	4	5
12a	Station CCTV	4184	3914	807	4141	43	83	99	1	5
12b	Control Centre CCTV	7655	7598	73	7623	32	99	100	5	5
13	Station Help/Information Points	591	545	46	573	18	92	97	2	4
14	Station Staff	140	109	31	109	31	78	78	1	1
15	Station Information	694	632	62	654	40	91	94	2	4
16	Customer Information Systems	1675	1632	46	1655	20	97	99	5	5
17a	Public Announcement	135	118	17	131	4	87	97	1	5
17b	Local Announcement	259	247	30	257	2	89	99	1	5
18	Passenger Accessibility at Station	765	726	39	741	24	95	97	4	5
19	Ticket Offices	140	107	33	110	30	76	79	1	1
20	Ticket Validation at Key Stations	19	19	0	19	0	100	100	5	5
21	Ticket Vending Machines	308	289	19	306	2	94	99	3	5
22	SMARTcard Reader	623	614	9	615	8	99	99	5	5

ScotRail train performance

Period nine 2023/24

No.	Rolling Stock Service Schedule	Inventory	Passes During Period	Failures During Period	End of Period Passes	End of period Fails	Service Level During Period	End of Period Service Level	Original Score	Revised Score
23	Train Seats, Tables, Racks, Cycle & Other Facilities	475	475	468	7	468	7	99	99	5	5
24	Power Sockets	475	475	439	36	439	36	92	92	4	4
25	Train Weather & Wind Proofing	475	475	474	1	474	1	100	100	5	5
26	Train Heating/Ventilation	475	475	454	21	457	18	96	96	4	4
27	Train Doors	475	475	440	35	442	33	93	93	3	3
28	Train Toilets	57	57	46	11	46	11	81	81	1	1
29	Train WiFi	161	161	161	0	161	0	100	100	5	5
30	On Train Refreshment & Food Facilities	N/A	N/A	N/A	N/A	N/A	N/A	N/A	N/A	N/A	N/A
31	Train Graffiti	475	475	468	7	468	7	99	99	5	5
32	Train Litter & Cleanliness	475	475	466	9	468	7	98	99	5	5
33	Train Lighting	475	475	469	6	469	6	99	99	5	5
34	On Train CCTV	297	297	285	12	285	12	96	96	4	4
35	Train Staff & Customer Care	161	161	154	7	154	7	96	96	5	5
36	Train Posters	4163	4163	4107	56	4107	56	99	99	5	5
37	Seat Reservation System	4	4	4	0	4	0	100	100	5	5
38	Passenger Information Screens	1344	1344	1267	77	1267	77	94	94	5	5
39	On Train Public Address	475	475	460	15	463	12	97	97	5	5
40	Passenger Accessibility on Trains	636	636	593	43	595	41	93	94	3	4
41	Ticket Inspection on Trains	161	161	156	5	156	5	97	97	4	4

 

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