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ScotRail station performance - Period six 2023/24

No.	Station Service	Inventory	Passes During Period	Failures During Period	End of Period Passes	End of period Fails	Service Level During Period	End of Period Service Level	Original Score	Revised Score
1	Station Platform Seats	666	641	26	647	20	96	97	5	5
2	Station Shelters & Waiting Areas	933	868	66	886	48	93	95	5	5
3	Station Toilets	83	69	14	76	7	83	92	1	5
4	Station Posters	636	596	47	614	29	93	97	3	5
5	Station Clocks	311	293	22	303	12	93	97	3	5
6	Station WiFi	63	63	0	63	0	100	100	5	5
7	Station Car Parks & Cycle Facilities	534	505	30	507	28	94	95	4	4
8	Station Landscaping, Vegetation & Boundaries	666	650	17	656	11	97	98	5	5
9	Station Graffiti	697	639	60	684	15	91	98	5	5
10	Station Litter, Contamination & Winterisation	697	601	98	656	43	86	94	2	5
11	Station Lights	1106	932	219	1001	150	81	91	3	5
12a	Station CCTV	4439	4162	600	4368	394	87	98	1	5
12b	Control Centre CCTV	7622	7659	67	7694	32	99	101	5	5
13	Station Help/Information Points	593	563	31	570	24	95	96	3	4
14	Station Staff	141	118	23	118	23	84	84	1	1
15	Station Information	687	663	36	673	26	95	98	4	5
16	Customer Information Systems	1692	1668	27	1681	14	98	99	5	5
17a	Public Announcement	144	127	17	136	8	88	94	1	4
17b	Local Announcement	267	253	25	260	18	91	97	2	5
18	Passenger Accessibility at Station	769	737	34	746	25	96	97	5	5
19	Ticket Offices	141	119	22	119	22	84	84	1	1
20	Ticket Validation at Key Stations	20	17	3	18	2	85	90	2	3
21	Ticket Vending Machines	310	282	28	300	10	91	97	1	4
22	SMARTcard Reader	623	604	19	611	12	97	98	5	5

ScotRail train performance - Period six 2023/24

No.	Rolling Stock Service Schedule	Inventory	Passes During Period	Failures During Period	End of Period Passes	End of period Fails	Service Level During Period	End of Period Service Level	Original Score	Revised Score
23	Train Seats, Tables, Racks, Cycle & Other Facilities	217	214	3	216	1	99	100	5	5
24	Power Sockets	217	201	16	204	13	93	94	5	5
25	Train Weather & Wind Proofing	217	217	0	217	0	100	100	5	5
26	Train Heating/Ventilation	217	208	9	208	9	96	96	4	4
27	Train Doors	217	203	14	207	10	94	95	4	4
28	Train Toilets	23	18	5	20	3	78	87	1	3
29	Train WiFi	217	217	0	217	0	100	100	5	5
30	On Train Refreshment & Food Facilities	7	7	0	7	0	100	100	5	5
31	Train Graffiti	217	215	2	215	2	99	99	5	5
32	Train Litter & Cleanliness	217	211	6	215	2	97	99	4	5
33	Train Lighting	217	216	1	216	1	100	100	5	5
34	On Train CCTV	306	294	12	294	12	96	96	4	4
35	Train Staff & Customer Care	74	71	3	71	3	96	96	5	5
36	Train Posters	1820	1801	19	1801	19	99	99	5	5
37	Seat Reservation System	7	7	0	7	0	100	100	5	5
38	Passenger Information Screens	601	565	36	565	36	94	94	5	5
39	On Train Public Address	217	205	12	208	9	94	96	5	5
40	Passenger Accessibility on Trains	291	268	23	274	17	92	94	3	4
41	Ticket Inspection on Trains	74	73	1	74	0	99	100	5	5

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